NOS138 Terms and Conditions – A Complete Guide for Malaysian Players

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and nos138 ("Platform", "We"). This document governs your use of the nos138 website, the nos138 mobile app, and all services, games, and features provided through our platform.

By accessing the nos138 website, downloading the nos138 app, registering a new account, or simply using any of our services, you confirm that:

• You have read and fully understood these Terms.
• You agree to be bound by all provisions set out in these Terms.
• You meet all eligibility requirements set out in Section 2.
• You acknowledge that nos138 reserves the right to update these Terms at any time with appropriate notice.

Should any conflict arise between these terms and any promotion, special offer, or other communication from nos138, these Terms shall take precedence unless specifically stated otherwise in writing.

2 Account Eligibility & Registration

To register and use the nos138 platform, you must meet all of the following requirements at all times:

• Minimum Age: You must be at least 18 years of age at the time of registration. nos138 strictly prohibits the use of the platform by individuals under 18 years of age.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.
• One Account Only: Each player is permitted to hold only one (1) active account at nos138. Registering multiple accounts under the same or different identities is strictly prohibited.
• Accurate Information: All information you provide during registration and throughout your use of the platform must be accurate, complete, and up to date.
• Non-nos138 Staff: nos138 staff, their immediate family members, or nos138 business partners are not eligible to register as regular players.

By registering a nos138 account, you also agree to undergo the required identity verification process. nos138 uses a secure automated KYC system, and your data will not be shared with third parties without your consent, except as outlined in our Privacy Policy.

3 Account Responsibility

You are fully responsible for all activities that occur in your nos138 account. This responsibility includes the following:

• Password: You are responsible for choosing a strong password and keeping it confidential. nos138 recommends using a password of at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols.
• Unauthorized Access: You must notify nos138 immediately if you suspect unauthorized access to your account or if your password has been compromised.
• Two-Factor Authentication (2FA): nos138 offers 2FA for added security. You are encouraged to enable this feature through your account security settings.
• Shared Device: nos138 is not liable for any losses arising from the use of your account by another party who gains access through a device you have shared.

4 Deposit & Withdrawal

Nos138 supports a variety of payment methods integrated with Malaysia's financial system, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer. All transactions are conducted in Malaysian Ringgit (RM).

Deposit Policy:

• The minimum deposit amount is RM 30 per transaction, unless otherwise stated for specific promotions.
• Deposits are typically credited to your nos138 account within 1–5 minutes after payment confirmation.
• Nos138 does not charge any processing fees for deposits. However, your payment provider may apply their own charges.
• Nos138 reserves the right to request proof of payment for any suspicious deposit or for KYC compliance purposes.

Withdrawal Policy:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals are processed by nos138 within 24 working hours. Credit times depend on the chosen payment method.
• Before the first withdrawal is processed, players are required to complete full identity verification (KYC).
• Funds may only be withdrawn to an account bearing the same name as your nos138 account. nos138 does not permit withdrawals to third-party accounts.
• Nos138 reserves the right to conduct additional security checks for withdrawals exceeding RM 5,000 before processing.

5 Bonus & Promotions

Nos138 offers a range of bonuses and promotions to new and existing members from time to time. All bonuses are subject to the following conditions unless specifically stated otherwise in the relevant promotion terms:

• Rollover / Wagering Requirement: Every bonus credited to your account carries specific rollover requirements that must be met before a withdrawal can be made. Rollover requirements are clearly stated in each promotion's details.
• One Bonus Per Promotion: Each player is entitled to receive only one (1) bonus per promotion offered. Attempting to claim the same bonus more than once, whether through multiple accounts or other methods, is prohibited.
• Bonus Validity Period: Bonuses have a validity period as stated in the promotion terms. Unused bonuses that expire within the validity period will be automatically forfeited.
• Bonus Wagering Limit: While using bonus funds, the maximum wagering limit per round or bet may be restricted as specified in the relevant promotion's terms.
• Eligible Games: Not all games qualify toward bonus wagering requirements. The list of eligible games is stated in the terms of each promotion.

Nos138 reserves the right to withdraw, modify, or terminate any promotion at any time with reasonable notice. Any abuse of the bonus system will result in bonus cancellation and may lead to account closure.

6 Game Rules

All games available at nos138 — including slot games, sports betting, live casino, bingo, and fish shooting games — are conducted in accordance with their respective game rules, accessible directly from each game's interface.

• Game Results: The results of all games are final once confirmed by the nos138 system. Any disputes regarding game results must be submitted to customer support within 72 hours after the game ends.
• Technical Failure: In the event of a technical disruption during an active game, nos138 will use system records to determine a fair outcome. Bets will not be confirmed for games interrupted due to a technical failure on nos138's part.
• Sports Betting: Sports betting odds may change before a bet is confirmed. Bets are only valid once confirmed by the system and the player receives a valid betting slip.
• Responsible Gaming: nos138 encourages all players to set betting limits that suit their individual financial capacity. Deposit limits, betting limits, and self-exclusion options are available in the account settings.

7 Prohibited Conduct

Nos138 maintains a zero-tolerance policy toward dishonest, unlawful, or platform-damaging conduct. The following activities are strictly prohibited:

• Use of automation software, bots, scripts, or any technology to play, register, or access the platform unlawfully.
• Hacking, attempted system intrusion, or any action intended to damage the nos138 infrastructure.
• Falsifying identity information or using another person's identity during registration or KYC verification.
• Payment fraud, including the use of stolen or counterfeit credit cards or bank accounts.
• Exploiting technical errors or system inconsistencies — players who detect such errors are required to notify nos138 support immediately.
• Any form of collusion between players intended to manipulate game outcomes or circumvent wagering limits.
• Use of the nos138 platform for money laundering or financing any illegal activity.

8 Account Suspension & Closure

Nos138 reserves the right to suspend or close any player's account at any time for the following reasons:

• Violation of any provision within these Terms and Conditions.
• Failure to complete KYC verification within the specified timeframe.
• Evidence or suspicion of fraud, money laundering, or other illegal activity.
• Account closure requested by the player for any reason, including self-exclusion.
• Account inactivity for more than 12 consecutive months.

Players who wish to voluntarily close their account may do so by contacting the nos138 support team. For accounts closed due to a terms violation, any remaining account balance will be handled at nos138's discretion based on the investigation conducted.

9 Responsible Gaming

Nos138 is committed to promoting safe and responsible gaming. We believe gaming should be an enjoyable form of entertainment, not a source of stress or financial hardship.

• Self-Control Tools: nos138 provides a range of self-control tools accessible directly from your account settings, including deposit limits, betting limits, session time limits, and self-exclusion options.
• Self-Exclusion: Players who need a break from gaming activity may request a self-exclusion for a period of 24 hours, one week, one month, or indefinitely.
• Age Policy: nos138 conducts strict age verification during registration and the KYC process to ensure the platform is not accessed by underage individuals.
• Help Resources: Players who feel they may have a gambling problem are encouraged to contact the HELP Line Malaysia at 1800-18-5566 (free, 24 hours).

For more information about nos138's responsible gaming program, please visit the Responsible Gaming us.

10 Liability Limits

To the extent permitted by applicable law, nos138 shall not be liable for any loss or damage arising from:

• Technical failures, internet service disruptions, or issues beyond nos138's control.
• Game outcomes that do not favor the player, provided the game was conducted fairly in accordance with the established mechanics.
• Any investment or financial decisions made by players based on their gaming experience at nos138.
• Unauthorized access to a player's account resulting from the player's own negligence in safeguarding their login credentials.
• Indirect, incidental, or consequential damages arising from the use of the nos138 platform.

In all circumstances, nos138's maximum liability to any player shall not exceed the total net deposits made by that player in the 12 months preceding the liability claim.

11 Intellectual Property

All content on the nos138 platform — including logos, brand names, interface design, text, graphics, icons, images, and software — is the intellectual property of nos138 or third parties who have licensed it to nos138, and is protected by applicable copyright, trademark, and intellectual property laws.

• You are not permitted to copy, distribute, modify, or commercially exploit any nos138 content without prior written consent.
• Use of the nos138 name, logo, or brand in any form of marketing, promotion, or public content without authorisation is strictly prohibited.
• Players are granted a limited, non-exclusive, and non-transferable licence to access and use the nos138 platform for personal and non-commercial purposes only.

12 Terms Amendment

Nos138 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the nos138 website or when players are notified via email or in-app notification, whichever comes first.

Continued use of the nos138 platform after an amendment to the terms has been published will be considered your acceptance of the revised terms. You are encouraged to review this Terms and Conditions page periodically to stay informed of the latest version in effect.

13 Law & Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with applicable laws and regulations. Any dispute arising from or related to these Terms that cannot be resolved through negotiation between both parties will be referred to binding arbitration in accordance with the prescribed procedures.

Players are responsible for ensuring that their use of the nos138 platform is lawful under the regulations of their location or jurisdiction. nos138 makes no representation that its services are legal in all locations.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the nos138 support team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly from the nos138 website or app.
• Email: [email protected]
• WhatsApp: Number available in the support section of the nos138 app.

Our support team will endeavour to respond to all enquiries within 24 working hours. For more complex issues, response times may be slightly longer, but we are committed to resolving every complaint transparently and fairly.

For frequently asked questions, you may also refer to the FAQ nos138 which contains answers to the questions most frequently asked by players.